Frequently Asked Questions
What are your rates?
The rate of service is $200 per 50 minutes. I have limited availability for sliding scale for those who qualify.
Do you accept insurance?
As an out-of-network provider, I do not accept insurance.
Why do you not accept insurance?
I do not accept insurance to maintain the quality of care and ensure confidentiality. When using “in-network” services, a mental health diagnosis is required to bill insurance, which becomes part of your medical record. Insurance companies can also dictate the frequency and duration of appointments, which can interfere with effectively addressing therapeutic goals and treatment needs.
How many sessions do I need and how often?
The duration of treatment varies for each person and often depends on several factors. Together, we will develop a personalized treatment plan tailored to your goals and specific needs that is suitable for you. Sessions generally last 50 minutes and typically occur 2-4 times per month.
Can I speak with you before scheduling an appointment?
Yes! To that end, I offer a free 15-minute consultation to answer your questions and to help inform your decision about scheduling an appointment. Click here to contact now.
Are in-person appointments offered?
Kristen Ackerman, LMFT offers in-person psychotherapy. The office is centrally located at: 1455 Frazee Rd., Suite 500, San Diego, CA 92108. Telehealth options will remain available for residents of California and Colorado.
Can anyone be seen in telehealth?
As a licensed in California and Colorado, I can only provide services to residents of these states. While Telehealth is convenient for many, some individuals may benefit more from in-person sessions. During the complimentary 15-minute consultation, we can explore if telehealth is the right fit for you.
What if I have an emergency?
If you need immediate assistance, please call 911 and request PERT. You may also go to the nearest emergency room department. Additionally, you can contact the San Diego Access and Crisis Help Line at 1-888-724-7240 for resources and referrals.
What is a Good Faith Estimate?
The No Surprises Act (H.R. 133) is a document sent by health care providers, including psychotherapists, that intends to prevent consumers from receiving unanticipated medical bills. You have the right to receive a “Good Faith Estimate” of expected charges for your medical care prior to initiating treatment or before your scheduled appointment.