Frequently Asked Questions
What are your rates?
The rate of service is $195 per 50 minutes. There is limited availability for sliding scale to those that apply.
Do you accept insurance?
Kristen Ackerman, LMFT is an out-of-network provider and does not accept insurance. Check with your insurance provider whether you have out-of-network benefits. Out-of-network fees are due at the time of service. I can provide an itemized receipt (super bill) to submit to your insurance company to help with some reimbursement. Insurance companies may be able to reimburse part of the fee.
I do not accept insurance for purposes of preserving quality of care and confidentiality. When providing “in-network” services, a mental health diagnosis is required to bill insurance and becomes part of your medical record. Insurance companies can dictate the frequency and duration of appointments one can receive, which can interfere with most effectively addressing therapeutic goals and treatment needs.
How many sessions do I need and how often?
The length of treatment varies based on the individual. Together, we will create a treatment plan that is suitable for your goals and specific needs. Sessions are typically 50 minutes, 2-4 times per month.
Can I speak with you before scheduling an appointment?
Yes! I offer a free 15-minute consultation to answer your questions and to help inform your decision about scheduling an appointment.
Are in-person appointments offered?
No. At this time, Kristen Ackerman, LMFT is only offering services via telehealth.
Can anyone be seen in telehealth?
Kristen Ackerman is a Licensed Marriage and Family Therapist in the state of California and can only provide services to residents of California.
What if I have an emergency?
If you need immediate assistance, please call 911 or the Access and Crisis Help Line at 1-888-724-7240. You may also go to the nearest emergency room department.
What is a Good Faith Estimate?
The No Surprises Act (H.R. 133) include requirements for health care providers, facilities, health plans and insurers which are intended to prevent consumers (a.k.a. clients) from receiving unanticipated medical bills. You have the right to receive a “Good Faith Estimate” of expected charges for your medical care prior to initiating treatment or before your scheduled appointment.